Privacy Policy

Nueva Vida Psychiatry, A Professional Nursing Corporation

Effective Date: April 2, 2026

Nueva Vida Psychiatry, A Professional Nursing Corporation (“we,” “us,” or “our”) is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information obtained through our website, communications, and services.

This Privacy Policy applies to information collected through our website and related services. Protected health information provided in the course of clinical care is also governed by our Notice of Privacy Practices, which is provided separately.

Information We Collect

We may collect the following categories of information:

Personal Information

• Name, date of birth, address, phone number, and email address
• Communication preferences
• Information submitted through contact or intake forms

Health and Treatment Information

• Medical, psychiatric, and treatment-related information provided through intake forms, patient portals, or during care

Billing and Insurance Information

• Insurance details, payment information, and billing-related data

Website and Technical Information

• IP address
• Browser type and device information
• Pages visited and general website usage data
• Information collected through cookies or similar technologies

How We Use Information

We use information for purposes including:

• Scheduling and managing appointments
• Providing psychiatric evaluation, treatment, and care coordination
• Communicating regarding appointments, care, and administrative matters
• Billing, insurance verification, and payment processing
• Operating, maintaining, and improving our website and services
• Complying with legal, regulatory, and professional obligations

How Information Is Disclosed

We may disclose information as necessary to operate our practice and provide care, including to:

• Health insurance providers
• Pharmacies
• Laboratories
• Electronic health record and practice management vendors
• Payment processors
• Other healthcare providers involved in your care
• Service providers performing functions on our behalf (business associates under HIPAA)

We do not sell personal information and do not share personal information for third-party marketing purposes.

Electronic Communications and SMS

We may communicate via email and SMS for administrative purposes, including appointment reminders and scheduling.

• Message frequency may vary
• Message and data rates may apply
• You may opt out of SMS messages at any time by replying STOP

Electronic communications carry inherent privacy risks despite reasonable safeguards.

Cookies and Tracking Technologies

Our website may use cookies or similar technologies to:

• Improve website functionality
• Understand website usage
• Enhance user experience

You may adjust browser settings to decline cookies, though some website features may be affected.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information. However, no method of transmission over the internet or electronic storage is completely secure.

Your Rights (California Residents)

If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including:

• The right to request access to personal information we collect
• The right to request deletion of personal information, subject to legal exceptions
• The right to correct inaccurate information
• The right to limit use of certain sensitive personal information

To exercise these rights, please contact us using the information below.

Children’s Privacy

Our services are intended for adults. We do not knowingly collect personal information from individuals under 18 without appropriate consent.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites.

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

Contact Information

Nueva Vida Psychiatry, A Professional Nursing Corporation
1849 Sawtelle Blvd, Suite 610
Los Angeles, CA 90025
Phone: 310-361-8043
Email: info@nuevavidapsych.com